We at Ilumarts strive to ensure your complete satisfaction with your purchase. This Return and Refund Policy outlines the conditions and procedures for initiating a return in India.
Return Request Period
- You have 7 days from the date of delivery to request a return.
- Any requests received after this period may not be accepted.
Damaged Products
- If you receive a damaged product, please provide us with an unedited 360-degree video without cuts and clear photos clearly showing the damage within 7 days of delivery. This evidence is essential to assess the situation and offer appropriate assistance.
Missing Items
- Notify us within 7 days of delivery if any items are missing from your order. We will investigate the matter and initiate a refund for the missing item(s) if confirmed.
Exchange for Wrong Product
- If you mistakenly ordered the wrong product, you will be responsible for the shipping costs of returning the item and receiving the replacement.
- Please contact our customer support team for further exchange instructions.
Refund Eligibility
Refunds will be processed for eligible returns based on the following criteria:
- Damaged or Defective Products: Upon confirmation of damage or defect through the provided unedited 360-degree video and clear photos, we will proceed with the refund process.
- Missing Items: If we are unable to fulfill your order by providing the missing item(s), a refund will be issued for the respective item(s).
Original Condition and Packaging
- Returned products must be in their original condition, unused, unwashed, and undamaged to qualify for a refund or exchange.
- All original packaging, including accessories, tags, and labels, should be included.
Return Shipping
- You are responsible for the cost of return shipping, except in cases where the return is due to our error (e.g., damaged or incorrect item sent).
- We recommend using a reliable shipping service with tracking to ensure the safe return of the product.
Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund request within 7 days.
- If approved, the refund will be processed and credited to your original payment method within 7 business days.
Contact Information
- Address: Ilumarts, Kharupetia 784115, Darrang, Assam
- Phone: +91 8099804110 or +91 70026 35680
- Email: ilumartsshopping@gmail.com
Support
We are available 24/7 for any questions you may have.
Additional Considerations
Consider adding clear headings throughout the policy for better readability.
You may want to keep your order confirmation email as proof of purchase for returns.